Privacy & Cookies Policy
Effective from: 01/07/2025
1. Introduction
ScotPlants Direct is a trading name of Glenmore Group Ltd, a company registered in Scotland (Company No. SC689637), with its registered office at Unit 5 Gateway Business Park, Beancross Road, Grangemouth, FK3 8WX.
We are committed to protecting the privacy and personal data of our customers and website users in compliance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
By using our website (www.scotplantsdirect.co.uk), including placing an order, you agree to the practices outlined in this Privacy Policy.
2. Personal data we collect
We may collect and process the following types of personal data:
a) Information you provide directly:
- Your name, billing and delivery address, email, phone number
- Order details, including products purchased, quantities, and delivery instructions
- Account information, if you register (username, password)
- Marketing preferences (if you opt-in)
b) Information collected during checkout:
- Payment method (e.g. credit/debit card details processed via secure third-party payment processors)
- Order notes or customer comments
c) Information collected automatically:
- IP address, device and browser type, operating system
- Pages visited, time on site, and referring site data via cookies and analytics tools
3. Cookies
We use cookies to:
- Keep you logged in during sessions
- Remember your cart contents
- Analyse website traffic
- Improve performance and user experience
Please refer to our Cookie Policy for full details.
4. How we use your data
We process personal data to:
- Process and fulfil orders placed via the website
- Provide customer support and respond to queries
- Send transactional communications (order confirmations, dispatch updates)
- Comply with legal obligations (e.g. tax and recordkeeping)
- Improve our website, products, and services
- Send marketing emails if you’ve consented
The legal basis for processing your order-related data is “performance of a contract.”
5. Sharing your data
We may share your data with:
- Payment processors (e.g. Stripe, PayPal)
- Delivery providers (e.g. couriers, pallet networks) to deliver your goods
- Ecommerce platform and website hosting providers
- CRM and email marketing systems (only if consent is given)
We do not sell or rent your personal data.
All third-party providers are contractually required to comply with data protection laws.
6. Data retention
- Order and transaction data: retained for 6 years in line with HMRC legal requirements
- Registered accounts: kept until deleted or inactive for 2 years
- Marketing data: retained until you opt-out
- Cookie/analytics data: retained according to cookie lifespan
7. Your rights
You have the right to:
- Access your data (Subject Access Request)
- Correct or delete your data
- Restrict or object to data processing
- Withdraw consent for marketing
- File a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, contact info@scotplantsdirect.co.uk.
8. Security
We implement appropriate technical and organisational measures to secure your data, including:
- SSL encryption
- Secure payment gateways
- Access control to customer records
- Regular system updates and monitoring
9. External links
Our site may include links to third-party websites. We are not responsible for their privacy practices, and you should review their privacy policies before submitting any data.
10. Updates to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified by email.
11. Contact us
If you have any questions or concerns, contact us at:
Email: info@scotplantsdirect.co.uk
Post: ScotPlants Direct (Glenmore Group Ltd), Unit 35, Midfield Drive, Dunnikier Business Park, Kirkcaldy, KY1 3LW
