Delivery Information
Standard Shipping Rate (UK Mainland) : 10-14 Working Days
ScotPlants Direct offers a contact-free delivery service throughout the UK mainland. We will also provide delivery to areas such as Highlands and Isle of Wight etc., but the delivery charges will alter based on area, and the lead time may vary.
Please contact us if you would like to receive specific details on availability and delivery times before placing your order. Please note that bare root plants may be delayed or take up to 14 working days, as they are of high demand and are dependent on appropriate lifting times.
We will do our upmost best to ensure your order is delivered as soon as possible. If you have any questions or concerns regarding your delivery, please don't hesitate to get in touch.
Scotplants Direct - Returns & Refunds Summary
At Scotplants Direct, we want you to be happy with your order. Below is a quick guide to our returns and refunds process. For full details, please see our complete Returns Policy.
Plants & Trees (Perishable Goods)
- Cancel before your order is processed for a full refund.
- Check plants on arrival — if damaged or faulty, let us know within 1 working day.
- Once planted or accepted after inspection, plants cannot be returned.
- Surplus plants may not always be returnable — contact us within 1 working day.
Special Orders (Sourced Goods)
- Non-refundable once preparation has begun.
- If faulty or damaged, contact us within 1 working day for a refund.
Accessories & Garden Products (Non-Perishable Goods)
- Cancel within 14 days of delivery if you change your mind.
- Goods must be unused, in original packaging, and return postage is your responsibility (unless faulty).
Refunds
- Refunds are issued within 7 days of receiving returned goods.
- Refunds will be made to your original payment method.
Need Help?
If you have any questions, please contact us — we’re happy to assist.
Thank you for choosing Scotplants Direct.
T: 01592 321500
E: info@scotplantsdirect.co.uk
