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Delivery Info / Returns Policy (Product Page)

Delivery Information

We aim to despatch all orders received within 10-14 working days following receipt of your completed and paid for order. Once despatched, your order should be with you the following day, dependent on your postcode. Please also note that bare root orders may take longer, due to the busy time of year and stock needing to be lifted.

Returns Policy

We ask that customers do not return goods to us without informing us first. This is to ensure that our staff at ScotPlants Direct are aware of your return and can attach any item to your details correctly. Our returns procedure is designed to provide the best possible outcome for all parties involved. Where necessary we will make arrangements for return of goods via our couriers, preferably in original packaging.

All orders placed online or over the telephone are bound by our full Terms and Conditions. Please read and understand them before ordering.

 

If you wish to make a claim under our Plant Guarantee, please provide the following information to help us assess the issue and offer the best resolution:

  • At least 3 clear images of the affected plants, including:
    • The full planting area or row
    • The surrounding environment
    • A close-up of the failed plants
  • Details of how the plants were planted, including any products used (e.g. Rootgrow, fertiliser)
  • Your watering regime since planting

We aim to respond to all claims within 7 days.

Please note, under our Plant Guarantee, we will offer like-for-like replacements or a credit to the value of the plants. Delivery charges will apply to any replacement orders.

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