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At ScotPlants Direct we strive to make all our deliveries of completed orders an easy and trouble-free experience. We aim to despatch all orders received within 3-7 working days following receipt of your completed and paid for order. In the majority of cases we despatch sooner than 7-10 working days, although, during our busy season when items ordered are out of stock the despatch time may be longer. Once despatched, your order should be with you the following day, dependent on post code.
We ask that customers do not return goods to us without informing us first. This is to ensure that our staff at ScotPlants Direct are aware of your return and can attach any item to your details correctly. Our returns procedure is designed to provide the best possible outcome for all parties involved. Where necessary we will make arrangements for return of goods via our couriers, preferably in original packaging.
All orders placed online or over the telephone are bound by our full Terms and Conditions. Please read and understand them before ordering.